Acceptable Use Policy

Last updated: October 02, 2026

1. Purpose and Scope

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using OutboundAI's AI-powered GTM engineer platform (the "Service"). By using the Service, you agree to comply with this AUP. This policy is incorporated into our Terms of Service.

This AUP applies to all users, including free users, paid subscribers, and API users. OutboundAI reserves the right to suspend or terminate accounts that violate this policy.

2. Prohibited Content

You agree NOT to generate, create, or assist in creating the following types of content using the Service:

🚫 NSFW / Sexually Explicit Content

Any pornographic, sexually explicit, or adult content, including content depicting or describing sexual acts, nudity, or sexual stimulation. This includes generating contact lists or outreach content for adult entertainment services or products.

🚫 Violence and Physical Harm

Content promoting, glorifying, or inciting physical violence, self-harm, suicide, or injury against any individual, group, or animal. This includes instructions for creating weapons, explosives, or other harmful devices.

🚫 Hate Speech and Discrimination

Content that promotes hate speech, discrimination, harassment, or violence against individuals or groups based on race, ethnicity, nationality, gender, sexual orientation, religion, disability, or other protected characteristics.

🚫 Child Sexual Abuse Material (CSAM)

Zero Tolerance. Any content that sexualizes, exploits, or abuses children in any way is strictly prohibited. This includes describing, depicting, or referencing minors in sexual contexts. Reports of CSAM will result in immediate account termination and may be reported to law enforcement authorities.

🚫 Deepfakes and Synthetic Media

Content that simulates real individuals (voice, image, video) without their consent, including AI-generated deepfakes, impersonations, or synthetic media that could deceive recipients. This includes generating outreach using fabricated testimonials or fake executive identities.

🚫 Copyright Infringement

Content that reproduces copyrighted material without authorization, including generating outreach that includes copyrighted text, images, or other protected works belonging to third parties. You are responsible for ensuring your prompts and use of outputs do not infringe on third-party intellectual property rights.

3. Prohibited Activities

In addition to prohibited content, the following activities are not permitted:

  • Using the Service to generate spam, unsolicited commercial email, or any form of abusive messaging
  • Generating content for illegal, fraudulent, or deceptive purposes
  • Creating malware, phishing content, or cyberattack tools
  • Bypassing or interfering with the Service's safety or security features
  • Reverse engineering, decompiling, or extracting the Service's underlying AI models
  • Using the Service to train competing AI models or products
  • Reselling or sublicensing access to the Service without authorization
  • Scraping or harvesting data from the Service for purposes beyond your authorized use
  • Impersonating real individuals (living or deceased) without consent
  • Generating content that misrepresents AI-generated work as human-created professional advice
  • Violating any applicable laws, regulations, or third-party rights

4. Email Outreach Compliance

When using OutboundAI to generate outreach content, you must ensure compliance with applicable email laws:

  • CAN-SPAM Act (US): Include a physical address, honest subject lines, and opt-out mechanism
  • GDPR (EU): Ensure lawful basis for processing recipient data; honor opt-out requests
  • CASL (Canada): Obtain express consent before sending commercial electronic messages
  • Local Regulations: Comply with any other applicable email marketing laws in your jurisdiction

You are solely responsible for ensuring your outreach campaigns comply with all applicable laws.

5. Content Moderation System

5.1 Automated Moderation

OutboundAI employs automated content moderation systems to detect and flag potentially prohibited content. These systems may:

  • Warn users when content may violate this AUP
  • Block generation of content that clearly violates this AUP
  • Flag accounts for human review
  • Automatically mute or restrict accounts pending review

5.2 Human Review

Content flagged by automated systems or reported by users undergoes human review. Our moderation team reviews reports during business hours (Monday–Friday, 9am–5pm PST) and may take up to 48 hours to respond to non-urgent reports.

5.3 False Positives

If you believe your content was incorrectly flagged, you may appeal by contacting appeals@outboundai.com with your account email and the content in question.

6. Reporting Violations

If you encounter content generated through the Service that violates this AUP, please report it immediately:

Please include:

  • Your contact information (optional for anonymous reports)
  • Description of the violating content
  • URL or account information where content appeared
  • Screenshot or other evidence (if available)

Response Timeline:

  • Emergency reports (CSAM, imminent harm): Within 4 hours
  • High-priority reports (hate speech, violence): Within 24 hours
  • Standard reports: Within 48 hours

7. Enforcement

OutboundAI takes AUP violations seriously. Enforcement actions may include:

  • Warning: First-time minor violations may result in a written warning
  • Content Removal: Violating content may be removed from the Service
  • Temporary Suspension: Accounts may be suspended pending investigation (up to 30 days)
  • Permanent Termination: Severe or repeated violations result in permanent account termination
  • Law Enforcement: Illegal content (CSAM, terrorism) will be reported to authorities

Repeat Offenders: Accounts with multiple violations will face escalating enforcement, up to and including permanent termination.

8. Your Responsibilities

You are responsible for:

  • Ensuring your use of the Service complies with this AUP
  • Reviewing AI-generated content before use
  • Ensuring your outreach campaigns comply with applicable laws
  • Maintaining the security of your account credentials
  • Reporting any violations you become aware of

⚠️ AI Content Disclaimer: AI-generated content may contain inaccuracies or harmful elements. Always review outputs before use. You are responsible for the content you generate and send using the Service.

9. Contact

For questions about this Acceptable Use Policy or to report a violation: