Refund Policy

Last updated: October 02, 2026

Overview

OutboundAI offers a refund policy designed to be fair and transparent. Due to the immediate delivery nature of our digital SaaS Service, subscription fees are generally non-refundable after use, except in the specific circumstances outlined below.

All refunds are processed by our payment processor, Waffo Pancake, and typically appear on your statement within 5-10 business days after approval.

Refund Eligibility

We offer refunds in the following scenarios:

  • 7-Day Money-Back Guarantee for First-Time Subscribers: If you are a first-time subscriber and are not satisfied with the Service, you may request a full refund within 7 days of your first payment, provided your usage does not exceed 10% of your plan's monthly lead quota.
  • Duplicate Charges: If you are charged more than once for the same billing period due to a billing error on our part, you are eligible for a full refund of the duplicate amount.
  • Unauthorized Charges: If you see a charge on your statement that you did not authorize and that was not made by you or anyone with access to your account, please contact us immediately.
  • Service Unavailability: If the Service is completely unavailable for more than 72 consecutive hours due to reasons attributable to OutboundAI, you may request a prorated refund or service credit for the affected period.
  • Legal Rights: Where applicable law provides you with cancellation or refund rights (such as the EU/UK Consumer Contracts Regulations 14-day cooling-off period, or similar consumer protection laws), these rights are fully preserved.

Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscriptions that have been active for more than 7 days (for first-time subscribers)
  • Usage exceeding 10% of the monthly lead quota on first-time subscriptions
  • Accounts terminated for Terms of Service violations
  • Partial month unused when upgrading or downgrading mid-cycle
  • Leads already generated or exported during the billing period
  • Add-on purchases or one-time fees (if any)
  • Domain fees, third-party service fees, or integrations

How to Request a Refund

Step 1: Contact our billing team at refunds@outboundai.com with:

  • Your registered email address
  • Transaction ID or last 4 digits of the card used
  • Reason for the refund request
  • Any supporting documentation (optional but helpful)

Step 2: We will confirm receipt of your request within 2 business days.

Step 3: Approved refunds are processed within 5-10 business days. You will receive an email confirmation when the refund is issued.

Billing Error Resolution

If you believe there is a billing error, please contact us at billing@outboundai.com before initiating a dispute with your bank or payment provider. We commit to:

  • Responding to billing error reports within 2 business days
  • Resolving confirmed billing errors within 5 business days
  • Providing a full refund for any verified duplicate charges

Initiating a chargeback without first contacting us may result in your account being suspended.

Service Credits

Instead of a refund, we may offer service credits for future use. Service credits:

  • Can be applied to any future subscription charges
  • Do not expire
  • Are non-transferable and have no cash value

Subscription Cancellations vs. Refunds

Cancellation: You may cancel your subscription at any time. Your subscription remains active until the end of your current billing period. We do not refund for the remaining days in your billing cycle.

Refund: A refund returns money to your original payment method. Cancellation does not automatically trigger a refund.

To cancel your subscription: Account Settings → Subscription → Cancel, or email cancel@outboundai.com.

Exceptions and Special Circumstances

We review exception requests on a case-by-case basis. If you believe special circumstances apply, please include details in your refund request. Examples may include:

  • Medical or family emergency
  • Technical issues preventing Service use (beyond brief outages)
  • Other extraordinary circumstances at our discretion

Exception approvals are at the sole discretion of OutboundAI management.

Contact

For refund requests or billing inquiries:

We aim to respond to all refund inquiries within 2 business days.